Job description
As Australia’s leading telecommunications and technology company, our client is dedicated to connecting people together and to their devices. With the telecommunications industry experiencing enormous growth, the Centre in Townsville is seeking to add to their team of enthusiastic and motivated Customer Service Consultants.
What you’ll be doing:
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
What you’ll be doing:
- Delivering an exceptional service and interacting with customers to identify their needs
- Creating a simple and brilliant customer experience, offering solutions that best meet the customers’ needs; you’re not afraid to get in and do some troubleshooting on basic technical issues
- Building strong relationships and working to understanding the customer’s needs; you will confidently coach customers through technical issues and be able to explain how to use online self-help tools and applications
- Working in an agile and ever-changing work environment with constant support and leadership guidance
- Experience in a customer-facing role
- The ability to build relationships with customers quickly
- Confident with computer and phone applications, with the ability to learn and use new systems whilst assisting customers
- Effective listening skills along with a friendly personality and a genuine desire to help people
- The flexibility to work across a rotating roster between 6.00am - 11.00pm Monday to Sunday, working 36.75 hours/ week
- Long term role in well-known organisation
- Full training provided
- Work from home hybrid model after training
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.