Customer Service Consultant

Posted 27 May 2022
Salary$29.59 per hour
LocationFrankston North
Job type Full time
DisciplineCustomer Service/Call Centre

Job description

An ongoing Customer Service opportunity has arisen for a technically savvy and customer focused individual to join South East Water. Located in Frankston – SEW has established an exceptional reputation delivering on quality and top tier customer service.

This will be a flexible rotating roster between the hours of 8am to 6pm Monday to Friday. Full time training will commence early July.

Working within the Customer Contact team your primary purpose for your role is to provide the highest level support to consumers.  

Your responsibilities will incorporate:
  • Providing exceptional customer service to all consumers
  • Efficient and professional response to all service and billing enquiries
  • Effectively resolving customer complaints minimising customer escalations
  • Proactive in collecting customer data to provide solutions in accordance with company policies
  • Process financial adjustments in a timely manner
  • Participate in implementing process and procedure improvements
To be considered for this position you will demonstrate the following capabilities:
  • Exceptional customer service experience – Retail, Hospitality, Customer Service 
  • Previous experience in a technical or service call centre is highly advantageous
  • Possess professional interpersonal skills with analytical reasoning
  • Ability to articulate complex information to diverse audiences in verbal and written form
  • High typing accuracy in 35 words per minute at a minimum
  • Agility in using multiple software platforms simultaneously
This is an exciting opportunity to join a dynamic and vibrant team, who are constantly challenged and driven to succeed. This organisation rewards its staff based on performance and you can expect a friendly and team orientated environment. The successful applicant will be rewarded with an attractive pay rate and exceptional hands on training – You will also be given the opportunity to work from home in a hybrid model! 

To be considered for a July start please submit your application today, or for a confidential discussion please contact our Mulgrave office on 03 8545 7500

**Please note only shortlisted candidates will be contacted***

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.