Customer Service Consultant

Posted 14 July 2022
Salary$32 - $33 per hour
Job type Full time
DisciplineCustomer Service/Call Centre

Job description

Exciting opportunity to work with a leading technology provider, always in the heart of the new and innovative you will contribute to their mission of connecting everything to everyone!

About the role:

Your new role will see you be part of a high performing team, responsible for actioning and managing requests to execute to field technicians for optimisation and best practices.

The successful applicant will provide excellent customer service through written and verbal communication channels keeping stakeholders informed, respond quickly to new programs of work or new activities, as well as responsible for work with project managers to identify challenges and continuous improvement initiatives.


·       Accountable for prioritising and actioning incoming work to ensure all work-types are actioned within operational business rules and assigned Service Level Agreement (SLA).

·       Manage project rostering and scheduling.

·       Provide excellent customer service through written and verbal communication channels

·       Maintain strong stakeholder relationships

·       Meet targets in a demanding environment.

·       Support project managers in identifying opportunities for process and business improvement.

About You:

·       Strong customer service experience (telecommunications highly desirable)

·       Some familiarity with project rostering or scheduling preferred.

·       Tech savvy and adopts systems quickly

·       Excellent written and verbal communication skills

·       High attention to detail and ability to prioritise

This is a full time role commencing immediately working in a Hybrid model. Your technical capability and willingness to work in a multifaceted environment will see you thrive in this business and you will be rewarded with an attractive hourly rate and the possibility of extension!

If this role sounds like you apply now.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.