Customer Service Consultant - Contract Opportunities

Posted 02 August 2022
Salary$60000 per annum
Job type Full time
DisciplineCustomer Service/Call Centre

Job description

Our client is a Queensland-based superannuation fund that has supported its members and their families for more than 56 years.
Looking after $20 billion in retirement savings for approximately 120,000 members, as a profit-for-members fund, their members always come first. 

About the role

The Customer Service Consultant role is the first point of contact within the Contact Centre and is responsible for assisting valued members, employers and the general public on a broad range of enquiries regarding superannuation.
Aligning to the Contact Centre strategy, the Consultant provides an exceptional customer experience by resolving enquiries at first point of contact wherever possible, identifying customer needs and promoting relevant products and services as appropriate.
This position offers the ability to learn more about superannuation and is supported by comprehensive training and regular ongoing updates to ensure that skills and knowledge remain current.
About you
  • Current RG 146 (Superannuation) compliance or willingness to undertake during probation period;
  • Sound knowledge of the interpretation of the provisions of the Superannuation Industry (Supervision) Legislation, Privacy Legislation, the Income Tax Legislation and any other legislation as it applies to superannuation contributions and entitlements;
  • Previous work experience in the financial services industry within a Customer Service role;
  • High level of verbal and written communication skills;
  • Effective research skills with the ability to acquire and retain knowledge;
  • Computer literate – Microsoft Office, Acurity, Salesforce, or any appropriate financial planning software or similar administration system.
This is an exciting opportunity to join a highly regarded industry superannuation fund that will provide you with a rewarding role in a dynamic environment and a competitive remuneration package commensurate with experience.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.