Customer Service Consultants

Posted 04 August 2022
Salary$29.85 per hour
LocationMount Waverley
Job type Full time
DisciplineCall Centre Operator, Customer Service

Job description

Our client, IMED Radiology is a leading diagnostics provider in the Health Care Industry! Due to continuous growth, they are seeking a number of exceptional customer service agents to join their Mt Waverley Head Office team with August & Septemebr start dates!

About The Role:
  • Provide first call resolution to a range of enquiries from individuals and healthcare providers
  • Manage booking enquiries and information requests.
  • Respond appropriately and within designated timeframes.
  • Management of patient data with a focus on quality and accuracy
  • Focus on building relationships both internal and external to the business.
The successful candidate will demonstrate:
  • Previous experience in high volume call centre environment
  • High level customer service skills
  • Professional verbal and written communication skills
  • Database management experience (using multiple systems simultaneously)
  • High level attention to detail
  • Exceptional interpersonal skills with friendly and approachable nature
For you:
  • A commencing pay rate of $29.85 per hour + superannuation – penalties for weekend work!
  • You will be set up for success! With 2 weeks classroom-based training, 4 weeks of side-by-side support and ongoing coaching!
  • A collaborative working environment with flexible work options
  • Employee benefits such as paid parental leave, discounted health insurance, travel benefits, employee assistance programme and access to fitness platforms!
  • Reward and Recognition Programme
  • Mount Waverley office – close by to public transport & free parking!
The successful candidate will be available to commence in early working a Monday to Friday rotational roster between 7am and 6pm. The first 4 weeks will be full time training.

For a private and confidential discussion please contact our Mulgrave office on 03 8545 7500 and apply online today.
** Please note only shortlisted candidates will be contacted.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.