Job description
Our client a well-established organisation within the financial field who have had exceptional growth and have a number of opportunities for customer centric driven customer care consultants to join the team.
As a customer care consultant, you will receive inbound calls and use your high-level communication and problem-solving skills to provide an excellent customer experience to our client's customers.
Your responsibilities will include but not be limited to:
Apply online today! Interviews to commence immediately. For a further private and confidential discussion please contact our DFP Mulgrave team on 85457500.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
As a customer care consultant, you will receive inbound calls and use your high-level communication and problem-solving skills to provide an excellent customer experience to our client's customers.
Your responsibilities will include but not be limited to:
- Provide exceptional customer service supporting customers.
- Create solutions uniquely designed for each customer, approaching each interaction with empathy and a customer centric approach.
- Asking clear questions, actively listening, and providing clear instructions to assist customers.
- Ability to manage and work to deadlines, ensuring regulatory guidelines and all legislative requirements have been met.
- Experience in customer service whether customer facing or over the phone
- Strong written and verbal communication skills, allowing you to connect and develop rapport with customers.
- Ability to empathise and interact with customers through difficult circumstances, demonstrating resilience and adaptability.
- Confidence in navigating multiple systems while talking to a customer.
- Excellent organizational, time management and data entry skill.
- Opportunity to establish successful career
- Great working environment
- Full training provided in the Eastern Suburbs.
Apply online today! Interviews to commence immediately. For a further private and confidential discussion please contact our DFP Mulgrave team on 85457500.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.