Job description
About Our Client
Our client is a large, well‑established organisation within the financial services sector, supporting a high volume of customers across Australia. They operate a structured, professional contact centre environment with a strong focus on customer experience, performance, and team support.
With clear processes, paid training, and a hybrid work model once trained, this is an excellent opportunity to gain experience in a fast‑paced organisation while being supported to succeed.
About the Role
Multiple positions are available for motivated, customer‑focused individuals to join a high‑volume Contact Centre team based in Melbourne or Adelaide
This is a fixed‑term contract from 23rd February to 31 August 2026, with two weeks of paid training provided.
You will work 37.5 hours per week on a rotating roster, Monday to Friday between 7:00am and 8:00pm — no weekend work.
This is a hybrid role, requiring at least three days per week in the office.
Key responsibilities include:
You enjoy phone‑based work, are confident speaking with customers, and can remain calm and professional in a busy environment.
You will bring:
Next Steps
These roles are commencing almost immediately, Due to multiple positions available, applications will be reviewed as they are received.
Applicants must have full working rights in Australia. Successful candidates will be required to complete a Criminal & Bankruptcy Check prior to commencement.
#scr-harley-darmanin
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
Our client is a large, well‑established organisation within the financial services sector, supporting a high volume of customers across Australia. They operate a structured, professional contact centre environment with a strong focus on customer experience, performance, and team support.
With clear processes, paid training, and a hybrid work model once trained, this is an excellent opportunity to gain experience in a fast‑paced organisation while being supported to succeed.
About the Role
Multiple positions are available for motivated, customer‑focused individuals to join a high‑volume Contact Centre team based in Melbourne or Adelaide
This is a fixed‑term contract from 23rd February to 31 August 2026, with two weeks of paid training provided.
You will work 37.5 hours per week on a rotating roster, Monday to Friday between 7:00am and 8:00pm — no weekend work.
This is a hybrid role, requiring at least three days per week in the office.
Key responsibilities include:
- Handling a high volume of inbound calls
- Providing clear, accurate information and general advice relating to superannuation
- Following structured processes while delivering a positive customer experience
- Meeting KPIs focused on call quality, accuracy and customer satisfaction
- Working closely with team leaders and colleagues in a fast‑paced contact centre environment
You enjoy phone‑based work, are confident speaking with customers, and can remain calm and professional in a busy environment.
You will bring:
- A strong customer service mindset and phone confidence
- Excellent verbal communication skills and active listening ability
- The ability to work to targets and KPIs
- Strong problem‑solving skills and attention to detail
- Reliability, resilience and the ability to manage repetitive tasks
- The ability to work both independently and as part of a team
Next Steps
These roles are commencing almost immediately, Due to multiple positions available, applications will be reviewed as they are received.
Applicants must have full working rights in Australia. Successful candidates will be required to complete a Criminal & Bankruptcy Check prior to commencement.
#scr-harley-darmanin
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
