Customer Service Representative - Call Centre

Posted 14 June 2022
Salary$61000 - $62000 per annum
Job type Full time
DisciplineCall Centre Operator, Customer Service

Job description

About the client

Our client is a leading utilities company and largest ASX listed owner, operator, and developer of renewable energy generation in the country, focused on delivering new, innovative and integrated offering to meet the changing needs of customers in an ever-changing utilities environment.
We are currently seeking Customer Service Representatives for great permanent opportunities within their Customer Solutions Department.

About the Role

You will be responsible for managing a variety of inbound customer enquiries. You will organise payment arrangements for customers, provide solution-based sales products that best fits the customer needs (where appropriate) and generally provide our customers with a great experience when they call.
  • Handling a variety of customer enquiries, with a focus on Customer satisfaction.
  • Strong communication skills and a good understanding of customer needs.
  • Solution based selling, via cross selling and value adding
  • Managing and maintaining customer accounts, with a focus on accuracy and attention to detail.
  • KPI’s, meeting and exceeding set targets continuously.
  • Availability to work on a rotational roster between 8am – 8pm Monday to Friday and rostered between 8am – 4.30pm on Saturdays.
  • Start date 27th July

What We Are Looking For?
  • An empathetic, resilient, and motivational approach to provide customer centric solutions
  • Positive attitude and a willingness to learn
  • A genuine desire and ability to find a solution for every customer on every call through sales and service.
  • A desire to partner with your customers to find the best solutions for them.
  • Strong negotiation skills and motivation to achieve call objectives
What’s in it for you?
  • An incredible team of passionate people
  • 6 weeks of training and ongoing support
  • Unbeatable discounts on your electricity and gas
  • Established Internal Diversity networks to join such as the Shine Network (LGBTI) AGL Equality (Women in leadership, Disability, and Indigenous programs).
  • Long term career development opportunities
Please note; Covid 19 vaccinations are mandatory for this role with proof of vaccinations required.
You must be an Australian Citizen or Permanent Resident to be considered for these opportunities.
8400 4400

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.