Job description
Two Case Management Officer’s roles available with our client, a well-recognised Disability Services Provider, to assist with a backlog of work.
The position will work with customers to provide in home and independent living support.
Key duties
Your background
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
The position will work with customers to provide in home and independent living support.
Key duties
- Developing and reviewing customer risk assessments
- Ensuring all records are accurate and up to date
- Completion of NDIS Progress Reports
- Developing support plans
- Identifying strategies to support customer goals and reporting on these
- Initiating service agreements, schedules of support and understanding NDIS funding and allocation of funds
- Understanding behaviour support and expertise in working with BPS plans
- Coordinating the implementation of customer care plans
- Coordinating and responding to customer care support and care needs eg changes in services, incidents and complaints
Your background
- Extensive knowledge and experience in case management, understanding the needs of Customers with lived experience in disability, their families and carers.
- Excellent understanding of relevant legislation and its impact on service delivery and practice including the Disability Act 2006; the National Disability Insurance Scheme and Department of Health and Human Services reporting requirements; statutory regulations; quality and safeguarding standards.
- Outstanding written communication skills including the ability to write NDIS progress reports
- Strong customer outcomes focus, confidence and resilience in liaising with internal and external stakeholders in relation to contentious matters.
- Demonstrated commitment to service performance, evidence-based practice and improving outcomes for Customers.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
