Enhanced Care Customer Service Consultants!

Posted 18 January 2024
Salary$34.49 per hour, Benefits: + Super + Penalties
Job type Full time
DisciplineCustomer Service/Call Centre

Job description

At Belong, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that is where you come in! We are building a new team to support vulnerable customers and are looking for passionate Customer Care Consultants who are determined to deliver exceptional service at the highest level.
As an Enhanced Customer Care Consultant, you will use your high-level communication and problem-solving skills to provide an excellent customer experience to the most vulnerable customers.  
Belong are here to make our world a more inclusive place that is reflected in their four values! 
  • We care
  • We’re better together
  • We make it simple
  • We’re change makers
The role
  • Provide exceptional customer service supporting customers experiencing financial hardship.
  • Create solutions uniquely designed for each customer, approaching each interaction with empathy and a customer centric approach. 
  • Asking clear questions, actively listening, and providing clear instructions to assist customers.
  • Work effectively across diverse cultures by demonstrating awareness and adapting flexibly across interactions with our culturally diverse team members and customers.
  • Ability to manage and work to deadlines, ensuring regulatory guidelines and all legislative requirements have been met.
  • Must be available from Monday to Friday, rotational roster between 9am to 7pm.
  • Commence training in the Melbourne CBD, moving to a work from home hybrid model once competent in the role.
Who we look for:
  • Experience in customer service or working with vulnerable clients who are keen to grow and assist the broader community.
  • Strong written and verbal communication skills, allowing you to connect and develop rapport with customers.
  • Ability to empathise and interact with customers through difficult circumstances, demonstrating resilience and adaptability.
  • Confidence in navigating multiple systems while talking to a customer.
  • Excellent organizational, time management and data entry skill. 
Why Belong?
  • Temp to Perm opportunity!
  • Full training provided in Melbourne CBD!
  • Work From Home hybrid after training!
  • Fantastic team culture with a focus on supporting the community!
  • Work for a 100% carbon neutral organisation
If you are interested in these positions do not delay! DFP Recruitment look forward to receiving your application. Roles commence February 12th, 2024.
Alternatively, please call our Mulgrave team on 03 8545 7500 for a confidential discussion.
** Please note only shortlisted candidates will be contacted.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.