Job description
Apply now! ICT Service Officer - $45-55 per hour – Nedlands WA – 3-month contract only - State Government Client
Our state government client is seeking numerous experienced ICT Service Officers to assist with the roll out of the Digital Medical Record (DMR) program in Nedlands, WA.
Rate: $45-55 per hour plus Super depending on experience (equiv. $90,666 per annum plus casual loading)
Hours: Full-time (37.5 hours per week)
Duration: 3 months only (no option for an extension)
Location: Nedlands, WA
Type: Temporary casual contract (no leave entitlements – casual loading included in rate)
Start date: 17 August 2025
Job Title: ICT Service Support Officer
Overview:
Deliver frontline ICT support across digital workspaces and WA Health environments, ensuring smooth operations, quality service, and customer satisfaction.
Project: Digital Medical Record (DMR) Program
Key Responsibilities:
Technical Support & Operations
If you meet the above requirements and would like to be considered, APPLY NOW with your updated resume.
Applications close: Tues, 29 July 2025 at 3pm
Please note: Shortlisted candidates will be contacted to book in a 20-minute Teams interview to discuss the role and assess your suitability.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
Our state government client is seeking numerous experienced ICT Service Officers to assist with the roll out of the Digital Medical Record (DMR) program in Nedlands, WA.
Rate: $45-55 per hour plus Super depending on experience (equiv. $90,666 per annum plus casual loading)
Hours: Full-time (37.5 hours per week)
Duration: 3 months only (no option for an extension)
Location: Nedlands, WA
Type: Temporary casual contract (no leave entitlements – casual loading included in rate)
Start date: 17 August 2025
Job Title: ICT Service Support Officer
Overview:
Deliver frontline ICT support across digital workspaces and WA Health environments, ensuring smooth operations, quality service, and customer satisfaction.
Project: Digital Medical Record (DMR) Program
Key Responsibilities:
Technical Support & Operations
- Provide first-level ICT support for digital devices and applications.
- Install, test, and maintain digital workspaces in line with Standard Operating Environments (SOE) and quality procedures.
- Maintain records of system access for staff and authorised users.
- Deliver onsite support across metro locations in line with ICT service management protocols.
- Maintain ICT configuration data, including equipment and user locations.
- Foster a customer-focused approach to enhance service performance and reduce user friction.
- Operate as part of a mobile, responsive support team.
- Provision, maintain, and remove access to WA Health systems and services (including external users).
- Offer advice and guidance on digital tools and standard applications.
- Address and escalate customer complaints using conflict resolution skills.
- Assist in updating support documentation and procedures.
- Follow service management policies and contribute to process improvements.
- Support knowledge base upkeep, FAQs, and related resources.
- Stay current on ICT and digital health trends.
- Ensure preventative and corrective maintenance of digital devices and software.
- Demonstrated experience within an ICT Service Officer position (min 3-5 years)
- Experience within a medium to large organisation
- Previous government experience highly advantageous
- Reliable, committed and proactive
- Great communication
- Full working rights within Australia for the duration of the contract
- Current National Police Clearance (or ability to obtain)
- Current HE number (or ability to obtain)
If you meet the above requirements and would like to be considered, APPLY NOW with your updated resume.
Applications close: Tues, 29 July 2025 at 3pm
Please note: Shortlisted candidates will be contacted to book in a 20-minute Teams interview to discuss the role and assess your suitability.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
