Job description
IT Support / Customer Service Consultant
Work From Home | $43.00 per hour + Super
ASAP Start - 8.5.26
A well‑established, community‑based organisation is seeking an experienced and customer‑focused IT Support / Customer Service Consultant to provide support during the rollout of a newly implemented Learning Management System (LMS).
This is an excellent opportunity for someone who enjoys helping people, has strong LMS and IT support experience, and is confident working remotely while delivering a high standard of service.
About the Role
In this role, you will be the first point of contact for members requiring assistance with the organisation’s new LMS platform. You will take inbound calls and provide clear, friendly, and effective support, ensuring members feel confident using the system.
Your responsibilities will include:
To be successful in this role, you will have:
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
Work From Home | $43.00 per hour + Super
ASAP Start - 8.5.26
A well‑established, community‑based organisation is seeking an experienced and customer‑focused IT Support / Customer Service Consultant to provide support during the rollout of a newly implemented Learning Management System (LMS).
This is an excellent opportunity for someone who enjoys helping people, has strong LMS and IT support experience, and is confident working remotely while delivering a high standard of service.
About the Role
In this role, you will be the first point of contact for members requiring assistance with the organisation’s new LMS platform. You will take inbound calls and provide clear, friendly, and effective support, ensuring members feel confident using the system.
Your responsibilities will include:
- Providing first‑level IT support to members via phone and other communication channels
- Assisting users with LMS access, navigation, and general functionality
- Troubleshooting common technical issues and system errors
- Supporting members through the LMS deployment and adoption process
- Escalating more complex technical issues where required
- Delivering a consistently high level of customer service in every interaction
- Accurately documenting issues, solutions, and user feedback
To be successful in this role, you will have:
- Current, hands‑on experience supporting Learning Management Systems (LMS)
- A strong background in IT support and customer service
- Excellent verbal and written communication skills
- A patient, empathetic, and solutions‑focused approach
- Confidence working independently in a remote environment
- Strong problem‑solving and troubleshooting skills
- Reliable availability and a commitment to remain for the full contract duration
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.