Medical Receptionist

Our client, a leading diagnostics provider in the Health Care Industry is seeking a number of exceptional medical receptionists to join their Box Hill team!  This is an exciting opportunity to join a health focused organisation that prides itself on creating a supportive and caring working environment! Successful candidates will be rewarded with a full training program, attractive salary packaging as well as career progression and development pathways!

The responsibilities for this role will include:

• Manage enquiries and interactions from patients, carers, referrers, and external parties in the clinic and via phone, email and website) 
• Management of the business booking systems and coordination of appointment 
• Responding appropriately to requests for urgent appointments from patients & referrers
• Provide information and support to patients for upcoming procedures, registration of documents and outlining payment details to gain consent and understanding
• Work with the clinic staff team to proactively facilitate efficient workflow and minimise delays for patients 
• Invoicing and receipting for patients and Medicare as required 
• Provide general reception services for the clinic, including answering phones and dealing with patient and customer enquiries
• Treat patients in a caring, friendly and professional manner at all times 
• Work to protect patient privacy and confidentiality

To be successful for this role you will be able to demonstrate the following:

• Previous experience working in a fast-paced service focused environment 
• Intermediate computer skills with the ability to work across multiple systems at once
• Professional communication skills both written and verbal
• High level of professionalism with a focus on confidentiality and compliance.
• Ability to display empathy with customers. 
• Previous experience in the medical industry/understanding of medical practice or terminology high regarded  

To be successful in this role you will be available to work full time hours Monday to Friday on a rotational roster between 6am to 10.00pm.   

For more information on this role or for a confidential discussion please contact DFP Mulgrave on 03 8545 7500, alternatively apply today.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.