Member Service Representative

Posted 21 July 2022
Salary$63500 per annum
Job type Full time
DisciplineCustomer Service/Call Centre

Job description

Do you have experience within a financial services contact centre? Superannuation, financial services or insurance experience? Our client is a leader in the superannuation industry.  Due to continued growth in their business, they are looking for representatives to join their Member Services team.

About Australia Retirement Trust
When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.
Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia’s largest superannuation funds, the company proudly take care of over $200 billion in retirement savings.

The teams are as diverse and unique as the members they strive to inspire and empower.

Their inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.
About the role
We are in search of people with experience across financial services products to join an award winning member services team (Winner of the Chant West 2022 Member Services of the year award).
This role is not an entry level role. You will need the ability to learn complex concepts quickly. The team are passionate and experienced superannuation specialists working each day to educate and empower members to achieve their retirement goals. 
  • Location – Brisbane, Milton
  • Hybrid working available - in the office and work from home 
  • Excellent benefits and culture
 The type of interactions you will conduct include:
  • Complex enquiries
  • Financial Hardship enquiries
  • Insurance claims
  • Defined benefit and accumulation plan servicing
  • Technical support across our front facing member applications
  • Member, adviser and employer enquiries
  • Support members to understand their Investment allocations, employer contributions and provide them guidance on legislative rules surrounding superannuation
How you’ll benefit
You will have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support members.

Australian Retirement Trust provide a dynamic and rewarding work environment featuring:
  • Competitive salary, bonus, and super offerings
  • Flexible work arrangements
  • Generous parental leave entitlements
  • A focus on learning and development, including study assistance
  • Volunteer and community service leave
  • LGBTQI + and disability employee networks
  • Wellbeing initiatives including Employee Assistance Program and discounted health insurance
  • An additional leave day each year on top of annual leave.
If you are looking for a fun, supportive and rewarding career, APPLY NOW!

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.