Part-Time Contact Centre Operator - Newcastle

Posted 10 May 2024
Salary$34.01 per hour
Job type Contract
DisciplineCall Centre OperatorCall Centre & Customer Service

Job description

  • Multiple NSW Government opportunities in Newcastle
  • ASAP Start - Initial 6 Month contract with possibility of extension
  • $34 per hour + super
  • 25-hours per week / 5-hour per day
  • Monday to Friday (7am-7pm rotating roster)
Our NSW State Government client is currently seeking multiple Contact Centre Operators for initial 6 month contracts with the possibility of extension in Newcastle. This role will be a fully office working environemnt, working on a 25-hour per week, 5-hurs per day, rotating roaster Monday to Friday between 7am and 7pm.
Responsibilities may include but are not limited to:
  • Provide high quality generalist service as the first point of contact for contact centre customers.
  • Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner.
  • Undertake administrative work as required to support the provision of high quality service delivery.
  • Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner.
  • Ensure client satisfaction as a priority as assessed and monitored through customer feedback.
About you:
  • Looking for candidates with 2 - 3 years customer service experience (call centre, admin, retail)
  • Need excellent written and verbal communication skills
  • Previous gov experience is preferred but not required
  • Looking for candidates who have previously worked in an office environment
  • Intermediate computer skills required – Typing, Using mouse and monitor, Strong email etiquette
  • Proficient in Microsoft office suite, particularly Outlook and Teams
  • Specific software will be taught however contractors need to be technically savvy and have the ability to pick up systems quickly
To Apply:
In order to be considered applicants are required to hold Full Australian Working Rights and if successful will be required undergo a National Police Check.

If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW.

Please Note: Shortlisted applicants will be required to attend either an inperson interview or assessment center with our client in order to be considered for this role.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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