Job description
Due to exceptional growth our client, a debt management services business based in Melbourne CBD are seeking an experienced Collections Team Leader to join their dynamic team!
Reporting through to the Head of Collections & Recoveries you will be responsible for the hands-on management and supervision of debt collection process and the recoveries team. Your primary focus will be on the end-to-end collections cycle, ensuring optimal collection and recovery performance while nurturing client relationships. You’ll also be responsible for performance reporting and monitoring.
Key accountabilities for the role:
To be considered for this role please submit your application today, or for a confidential discussion please contact Brooke at DFP Mulgrave on 03 8545 7502.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Reporting through to the Head of Collections & Recoveries you will be responsible for the hands-on management and supervision of debt collection process and the recoveries team. Your primary focus will be on the end-to-end collections cycle, ensuring optimal collection and recovery performance while nurturing client relationships. You’ll also be responsible for performance reporting and monitoring.
Key accountabilities for the role:
- Functional ownership of the team of Collection & Recovery staff
- Setting of strategy & continuous improvement of the collection & recovery functions
- Ownership of vendor partner contracts and delivery performance (debt management vendors, credit agencies, offshore delivery vendors etc.)
- Working with clients to enhance and refine services to ensure a mutually successful and positive relationship
- Operational Leadership & performance management - reviewing performance management framework and associated technology.
- Personally, manage critical or high net value accounts
- Stakeholder Engagement
- Reporting & Analysis
- Risk Management
- Maximising & protecting cash flow contribution with a focus revenue retention and growth
- Communicating the importance of effective information security management and of conforming to the information security management system requirements.
- Tertiary qualification in Finance or related business discipline
- Proven leadership and staff performance management experience – ideally in the debt recovery industry.
- Experience with credit functions, finance and accounting, and understanding of business drivers
- High level interpersonal skills
- Stakeholder management and negotiation skills
- Competitive Salary Package
- Great working environment with flexibility to work from home!
- Direct impact on the growth of the company
- The opportunity to grow the team & create your own success!
To be considered for this role please submit your application today, or for a confidential discussion please contact Brooke at DFP Mulgrave on 03 8545 7502.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.