Designed for the contact centre industry by DFP Contact Centre, a division of DFP Recruitment Services, the Simulator evaluates candidates in a simulated contact centre environment with emphasis on ensuring that candidates possess the critical competency of computer dexterity – talk and type.
Candidates undertake a number of roleplays designed to assess proficiency in inbound customer service, inbound sales, outbound customer service and/or outbound sales roles, with live chat functionality. Candidates are assessed on a number of operational and behavioural aspects together with their communication style. This includes the ability to learn new software and deal with a variety of screens while interacting with a live customer.
The Simulator assessment can be customised for company specific roles. The Simulator reporting system provides outcomes against measurable dimensions which can be selected in conjunction with your specifications to reflect role requirements.