Job description
About the Role:
Our State Government client is seeking a motivated and detail-oriented Maintenance Support Officer to join the Maintenance Response Centre for the NQ Region. This role combines call handling and administration duties, ensuring efficient, high-quality customer service to both internal and external stakeholders. The successful candidate will work in a fast-paced environment, meeting KPIs and maintaining accuracy when compiling reports, updating records, and performing general administration functions. Strong interpersonal skills, including negotiation and dispute resolution, are essential.
Mandatory Requirements:
Don’t delay – APPLY NOW! For more information, call Maria McErlain on (07) 3239 2500.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
Our State Government client is seeking a motivated and detail-oriented Maintenance Support Officer to join the Maintenance Response Centre for the NQ Region. This role combines call handling and administration duties, ensuring efficient, high-quality customer service to both internal and external stakeholders. The successful candidate will work in a fast-paced environment, meeting KPIs and maintaining accuracy when compiling reports, updating records, and performing general administration functions. Strong interpersonal skills, including negotiation and dispute resolution, are essential.
Mandatory Requirements:
- Moderate experience with Microsoft Excel and Word
- Previous experience in customer support or call centre environments
- Proficiency across Microsoft Office Suite, including Outlook
- Excellent time management and attention to detail
- Ability to work effectively under pressure and in a fast-paced environment
- Self-guided and able to learn on the job
- General office skills and administrative capability
- Maintenance knowledge is advantageous
Don’t delay – APPLY NOW! For more information, call Maria McErlain on (07) 3239 2500.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
