Job description
Our CBD-based client is seeking experienced Customer Service Officers to join a fast-paced contact centre environment. This is an excellent opportunity for candidates who thrive in high-volume call environments and can deliver professional, accurate information while maintaining a strong customer focus.
About the role
Please forward any queries to madlem@dfp.com.au.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
About the role
- Handle high volumes of inbound calls and customer enquiries
- Provide clear and accurate information to customers
- Record and update customer information in internal systems
- Follow established processes and service standards
- Work collaboratively within a team to meet service targets and KPIs
- Previous call centre or contact centre experience is essential
- Strong verbal and written communication skills
- Ability to manage high call volumes and challenging enquiries professionally
- Strong attention to detail and computer literacy
- Able to start immediately
- Completion of a writing test as part of the recruitment process
- National Police Check (NPC) valid within 3 months
- Availability for an immediate start
Please forward any queries to madlem@dfp.com.au.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
