APS5 Quality Officer

DFP Recruitment is a preferred supplier of choice to Federal Government departments and agencies. I am partnered with a large Federal Government Agency to recruit an APS5 Quality Officer within the Performance, Quality and National Workload Management Branch.

This role sits within the Analysis and Insights function and supports the delivery of high‑quality reporting, assurance and continuous improvement activities that contribute to a consistent, high‑quality participant experience across the NDIS.

We are seeking detail‑oriented and analytical professionals who enjoy working with data, assessing quality and compliance, and contributing to evidence‑based improvements in a complex, high‑impact environment.

Key responsibilities include but are not limited to:

• Apply guidance consistently to assess quality, legislative and process compliance using information recorded in business systems.
• Conduct qualitative and quantitative reviews to identify trends, risks and improvement opportunities.
• Provide clear, objective and evidence‑based written assessments and commentary on file reviews.
• Record data accurately using approved tools and formats, ensuring adherence to privacy and data policies.
• Identify and escalate risks to participants or the Scheme in line with established processes.
• Assist in the development and implementation of quality improvement strategies aligned to branch and agency objectives.
• Identify best‑practice approaches through analysis and review activities.
• Support and mentor team members to enhance technical capability, quality and consistency.
• Contribute to continuous improvement initiatives across the Agency.

To be successful in this role, you will demonstrate:

• Experience in qualitative and/or quantitative analysis.
• Strong written communication skills, with the ability to present findings clearly and concisely.
• Demonstrated ability to assess complex issues and draw logical, well‑reasoned conclusions.
• Sound judgement and the ability to work independently while contributing effectively to a team.
• Strong attention to detail and accuracy in data recording and reporting.
• Ability to adapt to changing priorities in a fast‑paced environment.
• Moderate Microsoft Excel skills and confidence using Microsoft 365 applications.
• Desirable: experience conducting audits or file reviews.
• Desirable: experience using qualitative data tools such as NVivo.
• Desirable: qualifications in data science, allied health, public health, disability or a related field.

To Apply: As this role is with a Federal Government Agency, Australian Citizenship is required at the time of application.

To submit your application, click ‘Apply Now’ or for more information, please contact Sophie Haines- shaines@dfp.com.au.


Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
 
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
 
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.