Job description
DFP Recruitment is a preferred supplier of choice to Federal Government departments and agencies. I am partnered with a large Federal Government Agency to recruit an APS6 Business Analyst working within Adelaide CBD.
The Service Design Division works with impacted stakeholders to design and deliver Scheme improvements that deliver quality participant outcomes and enhance their NDIS experience.
The Service Design Division works on process, platform, and practice solutions to address Agency priorities. The division embeds co-design and a stakeholder-view of change into our ways of working, ensuring that our designs represent the greatest value to different audiences.
In line with the Participant Service Charter principles, the division drives transparency into Agency decision-making through the consistency of the processes they design, the written guidance and communication.
Responsibilities may include but are not limited to:
• Producing reports, interpreting data and analysing results using standard statistical techniques.
• Coordinating divisional and branch reporting requirements to monitor and track improvement and performance outcomes.
• Developing business functional requirements and resources, consistent with contractual, legislative and policy environments.
• Translating business metrics to inform internal stakeholder requirements including efficiency, improvement and performance outcomes to optimise customer experience.
• Designing and delivering workshops, communication and consultation resources that support complex systems and business information gathering and sharing.
• Establishing and implementing governance and compliance processes, dashboards and management systems to track branch and divisional performance against plans and targets.
• Implementing and maintaining audit and risk processes, controls and undertaking issues resolution.
The successful candidate will be able to demonstrate the following:
• Proven work experience in a similar role
• Proven analytical and problem-solving abilities.
• Demonstrated ability to builds positive relationships with team members and stakeholders.
• Excellent written and verbal communication skills.
• Demonstrated experience with project management frameworks, including agile (iterative) development.
• Experience with continuous improvement processes.
• An understanding of or lived experience in the field of disability is highly desirable.
This role is at the APS6 level equivalent offering $60.26 per hour + super. The rate of pay is casually loaded, as you will not be accruing annual or sick leave.
As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.
If you are interested in this role, please APPLY NOW or call Sophie Haines on 8400 4400 for more information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
The Service Design Division works with impacted stakeholders to design and deliver Scheme improvements that deliver quality participant outcomes and enhance their NDIS experience.
The Service Design Division works on process, platform, and practice solutions to address Agency priorities. The division embeds co-design and a stakeholder-view of change into our ways of working, ensuring that our designs represent the greatest value to different audiences.
In line with the Participant Service Charter principles, the division drives transparency into Agency decision-making through the consistency of the processes they design, the written guidance and communication.
Responsibilities may include but are not limited to:
• Producing reports, interpreting data and analysing results using standard statistical techniques.
• Coordinating divisional and branch reporting requirements to monitor and track improvement and performance outcomes.
• Developing business functional requirements and resources, consistent with contractual, legislative and policy environments.
• Translating business metrics to inform internal stakeholder requirements including efficiency, improvement and performance outcomes to optimise customer experience.
• Designing and delivering workshops, communication and consultation resources that support complex systems and business information gathering and sharing.
• Establishing and implementing governance and compliance processes, dashboards and management systems to track branch and divisional performance against plans and targets.
• Implementing and maintaining audit and risk processes, controls and undertaking issues resolution.
The successful candidate will be able to demonstrate the following:
• Proven work experience in a similar role
• Proven analytical and problem-solving abilities.
• Demonstrated ability to builds positive relationships with team members and stakeholders.
• Excellent written and verbal communication skills.
• Demonstrated experience with project management frameworks, including agile (iterative) development.
• Experience with continuous improvement processes.
• An understanding of or lived experience in the field of disability is highly desirable.
This role is at the APS6 level equivalent offering $60.26 per hour + super. The rate of pay is casually loaded, as you will not be accruing annual or sick leave.
As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.
If you are interested in this role, please APPLY NOW or call Sophie Haines on 8400 4400 for more information.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
