Job description
5 months contract with possible extension
Location – VIC
Working arrangements - Hybrid
DFP Recruitment is seeking an experienced Application Support Analyst to join our Government Client team. This role works closely with business users, technical teams, and external vendors to investigate, triage, and resolve system and process issues while supporting ongoing release and testing cycles.
Role responsibilities
To Apply:
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Deepika at dbhasin@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
Location – VIC
Working arrangements - Hybrid
DFP Recruitment is seeking an experienced Application Support Analyst to join our Government Client team. This role works closely with business users, technical teams, and external vendors to investigate, triage, and resolve system and process issues while supporting ongoing release and testing cycles.
Role responsibilities
- Investigate, analyse, and resolve ICT system issues using technical expertise and strong understanding of business rules
- Provide Level 2 incident and service request support using an ITSM tool in line with ITIL best practices
- Triage and validate complex issues, distinguishing between system defects (IT) and business rule or operational issues
- Liaise effectively with internal stakeholders, business users, technical teams, and external vendors to achieve timely outcomes
- Support system testing activities including SIT, UAT, and BVT, including issue replication and validation
- Assist with tasks required to support system releases and deployment cycles
- Perform data analysis and reporting using Microsoft Excel, identifying trends and contributing to root cause analysis
- Maintain clear documentation and communicate resolutions clearly to both technical and non-technical audiences.
- Demonstrated experience supporting SAP or Salesforce platforms
- Proven experience using an ICT Service Management (ITSM) tool and applying ITIL methodology for incident and service request management
- Strong verbal and written communication skills, with the ability to engage and manage internal and external stakeholders to deliver business outcomes
- Experience analysing and reporting on data using Microsoft Excel
- Interest in and understanding of accessible design and development, with a willingness to adopt inclusive and accessible approaches.
To Apply:
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Deepika at dbhasin@dfp.com.au
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us-1/policies. Do not submit any sensitive personal information in your resume.
