Case Management Support

Posted 24 October 2023
Salary$43.82 per hour
Job type Temporary
DisciplineGovernment FederalGovernment, Defence, Emergency

Job description

APS4 Case Management Support
  • 12 month contract with extension
  • Perth CBD Location
  • $43.82ph + Super
About the Team
The Administrative Appeals Tribunal (AAT) Case Management Branch manages all external review applications in the AAT. The branch aims to improve the experience of current and prospective participants by resolving disputes in a timely and consistent manner.
About the Role
The role will be required to provide operational and administrative support that is informed and directed by sound knowledge in AAT matters, associated correspondence and organising assessments and may undertake some research and analysis activities
Responsibilities of the role include but are not limited to:
  • Receiving and registering new AAT matters.
  • Actioning and directing correspondence.
  • Analysing and assessing AAT Applications received by the client.
  • Preparing and filing Tribunal documents as required for AAT Applications received by the AAB within strict time frames.
  • Assessing and responding to risk from processes, including in terms of privacy considerations and priority.
  • Organising assessments to support the decision making process for case managers
Key skills required for the role: 
  • Supporting Work Allocations 
  • Data and compliance reporting support 
  • Undertaking various administrative/clerical tasks
  • Assist with onboarding of new staff

    Desirable Skills:
  • SharePoint experience 
  • CRM / database management experience 
  • An understanding of or lived experience in the field of disability is highly desirable. Any legal and/or case management support experience. 
The following essential checks/clearances are required to perform the role:
  • Pre-Engagement Check - this is a mandatory pre-employment security screening process. All employees and contractors of Agency must undertake a Pre-Engagement Check. This process can take a few weeks if succesful for the position, you will also require a relatively clean police clearance. 
How to apply
If this role is of interest to you, please apply now and if you would like to know more please don’t hesitate to contact Donavan at or on 08 9287 9812

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.