Contact Centre Consultant

Posted 13 November 2023
Salary$55000 - $62000 per annum
Job type Full time
DisciplineCustomer Service/Call CentreBanking & Finance

Job description

The Organisation
With a focus on banking for an organisation dedicated to their staff, customers, and the wider community. Company values are highly embraced and upheld through all aspects of the institution, including company interactions with staff.

The Position
This role calls for an individual with integrity, sense of community and empathy whilst liaising with a large and varied customer base. Assisting customers with a range of retail and transactional banking enquiries whilst utilising the ability to provide high quality customer service and application of successful problem solving.
The rotating roster featuring a hybrid model for this full-time position allows a comfortable balance.

Key responsibilities:

  • Liaise with customers through inbound verbal and written communication
  • Investigate transactional issues for customers, displaying a high level of empathy
  • Participate in quality assurance programs to achieve overall quality and productivity
  • Outbound follow up activities to current and potential customers
  • Adjust to regular changes to legislation and governing bank operations
  • Work successfully under pressure during peak call periods

 About You

  • Extensive customer service experience with the general public
  • Prior contact center experience (desirable but not required)
  • High attention to detail and computer proficiency
  • An ability to investigate and follow up queries
  • An interest in developing a long-term career


  • Dedicated Training Program for 6-8 Weeks, with one-on-one mentoring
  • Highly supportive and fun team environment
  • Internal Career Progression Opportunities Accessible
  • Above market superannuation and other staff benefits

APPLY NOW or for any enquiries, please contact Janelle at DFP Recruitment on 03 5176 3140. Your confidentiality is assured. 

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.