EL1 Service Designer

Posted 20 June 2022
Salary$600 per day
Job type Temporary
DisciplineGovernment Federal

Job description

The Role

On behalf of a large Federal Government Agency we are looking for a EL1 Service Designer to join the Design and Improvement team. This is a 12 month assignment and can be based in Geelong or Richmond. The role will be a hybrid arrangement with a minimum 3 days per week in the office.

  • Creating and documenting a baseline understanding of the current state service by employing design research to identify current business processes, as well as both staff and participant experience.
  • Creating and facilitating process design improvements by conducting business and systems process analysis and producing required analysis documentation.
  • Facilitating design-thinking sessions with service users to design and test the future service (processes, channels, experiences).
  • Ensuring that the end-to-end service experience is based around participant and staff need, in line with the Digital Service Standard and is consistent for all users across different touchpoints. 
  • Providing expertise and supporting the product owner to elaborate user stories, acceptance criteria and process maps.
  • Providing assistance to the product owner with the use of system tools.
Essential Criteria
  • Experience in working in multi-disciplinary teams across varied skillsets on large projects
  • Experience in delivering service design blueprints and associated deliverables
  • Demonstrated experience with Jira and Confluence
  • Experience working with a service industry, with an end user process
  • Stakeholder management experience
  • Experience working with a service industry, with an end user process
Desirable criteria
  • Salesforce experience
  • Preferable prior knowledge and experience in disability and public sector
To Apply

As this role is within the Government sector, applications are required to hold Australian Citizenship.

If you are interested in the above role please APPLY NOW. Alternatively, please call DFP Recruitment on 03 8632 9900 for a confidential discussion.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.