Job description
- State Government role
- $79,000 plus super, leave loading and an RDO per month
- Flexible hybrid work after training
- High-volume contact centre experience required
Key Responsibilities
- Handle 30–50 inbound calls per day, assisting customers with account and billing enquiries
- Provide accurate and consistent information aligned with internal policies
- Meet service standards including call quality, customer satisfaction, and call handling time
- Navigate multiple systems while maintaining a professional, empathetic approach
- Collaborate with your team to ensure a seamless customer experience
- Previous experience in a high-volume contact centre
- Strong growth mindset, emotional intelligence, active listening, and problem-solving skills
- Strong communication and active listening skills
- Comfortable working across multiple systems and multitasking
- Emotionally resilient, empathetic, and customer-first mindset
- Aligned with the company’s values and culture
- Open to feedback and committed to continuous improvement
- Structured onboarding with classroom learning and one-on-one buddy support
- A positive, inclusive team culture that recognises your contribution
- Flexibility after initial training (3 days in-office / 2 days from home)
- Monthly Rostered Day Off (RDO)
- Annual leave loading and superannuation above the standard rate
- You must have the right to work in Australia
- Pre-employment checks include a national police check and two professional references
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or reach out to Ankita Mehta on 02 9200 3683.
Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
