Job description
Service Designer
This Government Agency sits within a prominent Federal Government Department with offices located in the city. They contribute to the Nation’s prosperity through trade and investment in business, the growth of Australia’s tourism and education sectors.
About the role
As the Service Designer, you are part of the Experience, Research and Design team that sits within the projects Implementation Taskforce. Your team takes a human-centred design approach to inform whole of government opportunities to improve the trade experience. The team works closely with other Taskforce teams and partner agencies to understand current trade experience, shape proposed reforms and co-design and test assumptions and ideas with businesses and government.
We are looking for a Service Designer to work alongside a highly collaborative and passionate human-centred design team to improve trade experiences for businesses. The individual will have experience working across services, teams and disciplines to advocate for business and government needs and inform decision making.
Duties
To be considered for this non-ongoing role, you must have:
If this role is of interest to you and you would like to know more then please don’t hesitate to contact Bill O’Rourke on 02 6162 7319 or via borourke@dfp.com.au
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
- December/ January Start
- 6 month + 1 x 12 month extension
- Flexible work options
- Hourly rate negotiable
This Government Agency sits within a prominent Federal Government Department with offices located in the city. They contribute to the Nation’s prosperity through trade and investment in business, the growth of Australia’s tourism and education sectors.
About the role
As the Service Designer, you are part of the Experience, Research and Design team that sits within the projects Implementation Taskforce. Your team takes a human-centred design approach to inform whole of government opportunities to improve the trade experience. The team works closely with other Taskforce teams and partner agencies to understand current trade experience, shape proposed reforms and co-design and test assumptions and ideas with businesses and government.
We are looking for a Service Designer to work alongside a highly collaborative and passionate human-centred design team to improve trade experiences for businesses. The individual will have experience working across services, teams and disciplines to advocate for business and government needs and inform decision making.
Duties
- Support the planning, facilitation and analysis of user research activities.
- Strong analysis skills and ability to absorb and analyse a range of information sources including research studies, process diagrams and technical artefacts.
- Support the shaping of actionable insights to inform decisions and recommendations.
- Engage with internal and external stakeholders to communicate findings and influence decision making.
- Design and facilitate workshops with businesses and Government stakeholders. Workshops may include co-design workshops, prioritisation, research share-backs and feasibility discussions.
- Excellent communication skills and the ability to work closely with senior executives and key stakeholders
- Superior organisation and time-management skills, with the ability to remain flexible, in order to prioritise and complete a broad range of activities
- Well-developed customer service skills and the proven ability to exercise sound judgement and resolve issues independently
- Demonstrated effective strategic planning, management and leadership, secretariat and coordination skill
- A high degree of personal integrity, honesty and the ability to maintain confidentiality
To be considered for this non-ongoing role, you must have:
- Hold a current Baseline or higher to be considered
- Australian Citizenship
- Interesting Project
- Competitive Contractor Hourly Rate
- Flexible work options available
If this role is of interest to you and you would like to know more then please don’t hesitate to contact Bill O’Rourke on 02 6162 7319 or via borourke@dfp.com.au
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
