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DFP Contact Centre

DFP Contact Centre provides comprehensive recruitment services to increase productivity and retention rates in contact centres.

As an industry leader in contact centre recruitment, DFP Contact Centre works alongside many of Australia’s leading inbound and outbound contact/call centres. We work closely with both our clients and candidates continually listening, learning and building on our understanding, providing contact centre solutions through strong candidates, who possess high quality customer services skills across Australian Contact Centres.

We recruit for all roles within the contact/call centre services environment and have demonstrated experience in providing quality recruitment solutions for permanent positions, contract roles and temporary assignments. DFP Contact Centre delivers clients outstanding candidates to fulfil contact centre and call centre jobs across the industry. Our ongoing commitment to the rapidly evolving contact centre industry has led to the following innovations in service delivery.

Assessment

  • The Simulator: our unique work simulation exercise measures talk-type synchronicity in a live contact centre environment

  • Tailored behavioural assessments and bespoke team exercises

Project management

  • Campaign planning methodology

  • Dedicated Project Managers

  • Scalable delivery team

Other services:

  • Volume Recruitment

  • Assessment Services

  • Graduate Recruitment

  • Payroll Services

  • Psychometric Testing

  • Managed Onsite Services

  • Unbundled Services

  • Call Centre Solutions

We recruit roles in:

  • Inbound Customer Service

  • Inbound Sales

  • Outbound Sales

  • Collections

  • Helpdesk Operations

  • Team Leading

  • Forecast Analysis

  • Workforce Planning

  • Operations Management

  • Contact Centre Management