APS4 Case Management Support Officers

Posted 10 July 2024
Salary$43.82 per hour
Job type Casual
DisciplineGovernment Federal

Job description

We are seeking experienced Case Management Support Officers to join the Administrative Appeals Branch within a Federal Government Agency based in Richmond. Roles are currently available at the APS4 equivalent level.
Our client is offering a 6 month initial assignment with the option to extend for a further 6 months; paying $43.82 + super. 

The Role

The Case Management Support will be responsible for applying well-established policy, principles, practice and procedures to achieve outcomes that support and contributes to the departments objectives. This role will work effectively to manage the intake and assessment of Administrative Appeals Tribunal matters and associated correspondence within statutory timeframes.
Working closely with the Case Manager to;
  • Research and draft responses for complaints, ministerial and other documents
  • Analysing and assessing AAT Application received by the department
  • Preparing and filing tribunal documents within strict time frames
  • Assessing and responding to risk for processes
  • Data and compliance reporting support
  • Organising assessment to support the decision-making processes for case managers.
 About You
  • Previous experience within a similar role; experience in government field is preferable but not essential
  • Demonstrate the ability to deliver outcomes and manage workloads to meet timeframes
  • Demonstrate the ability to make sound judgements and develop options to solve problems
  • Strong communication and relationship skills including;
  • Ability to prepare documents, such as those that explain a position under legislation
  • Ability to listen and communicate clearly and effectively
  • Experience within Disability sector is advantageous
  • CRM and SharePoint experience is desirable

To Apply

As this role is within the Federal Government, applicants are required to hold Australian Citizenship.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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