APS4/5 Case Coordinators

Posted 28 June 2024
Salary$78800 - $86540 per annum, Benefits: Salary + 15.4%
Job type Contract
DisciplineGovernment Federal

Job description

DFP Recruitment are currently supporting a medium to large federal government agency in sourcing multiple APS4 Administration Support Officers and APS5 Case Coordinators for a national program. This contract is up to 12 months with an annual salary which includes paid leave and 15.4% superannuation and is located in Greenway ACT.
You will work in a supportive environment, where employee well-being is prioritised with access to a range of support services.


APS4 Administration Support Officers
 provide administrative and operational support to the business teams, working under the support and general direction of senior staff. 

Duties may include some or all of the following:
  • Apply the relevant policies, procedures and guidelines to progress applications. 
  • Provide administrative support to the team and/or work area  
  • Prepare and edit letters and notices sent to applicants, nominees and institutions. 
  • Code application information in Case Manager, keeping accurate and comprehensive records. 
Skills and Attributes required:
  • Write, edit and proof-read 
  • Maintain accuracy and attention to detail in transposing information from software & database systems to approved document templates 
  • Using HP Content Manager for the secure keeping of information and documents 
  • Apply established criteria and make accurate evidence-based decisions
  • Use appropriate judgement, analysis and problem-solving skills
  • Manage time and plan own workload against performance expectations and apply attention to detail
  • Communicate in an effective way
  • Develop knowledge of legislation, policies, procedures and information management requirements
  • Display relevant computer literacy skill
  • Work in and adapt to a changing environment
  • Apply high ethical standards, confidentiality and discretion and consistently practice relevant government privacy, ethics and workplace health and safety and security protocols

APS5 Case Officers will be required to manage a caseload where you will apply relevant legislation to assess applications for validity, make recommendations on eligibility and offer advice on decisions. You will;
  • Communicate with applicants, nominees and third parties and present messages in a clear, concise, and articulate way.
  • Research and make decisions based on subject matter knowledge and judgement.
  • Keep accurate and comprehensive records (including report writing, case notes, and official records).
  • Advise applicants on legislation, policy, procedures.
  • Resolve applicant enquiries. 
  • Provide quality control and quality assurance on applications and check the work quality of others.
  • Manage time and organise work against performance expectations.
About You:

Our ideal candidate will have strong abilities in interpreting and applying legislation.

In addition, you will be able to demonstrate the following;
  • High level of accuracy and attention to detail in reading, writing, and talking about applications, their processing and recording.
  • Self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with high workload in a high-risk environment.
  • Experience developing influential working relationships with a wide range of stakeholders, both internal and external.
  • Sound analytical skills to evaluate applications and related issues and contribute to solutions.
  • A well-developed understanding of relevant legislation and policy frameworks.
  • Resilience, persistence, and a result-orientated attitude with the ability to be accountable for decisions and actions.
  • Sound judgement and logical reasoning in decision making and is accurate when dealing with detailed information and documentation.
Applicants are required to hold Australian Citizenship at time of application and hold a Baseline security clearance. Candidates who do not currently hold a Baseline must be able to obtain and maintain this level of clearance.
If you are interested in this role, please APPLY NOW or call Jane Rippingale at DFP Recruitment on (02) 6162 7333 or email jrippingale@dfp.com.au

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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