Job description
We are seeking multiple Contact Centre Consultants and Contact Centre Specialists to assist our Federal Government client located in Mawson Lakes. These roles will cover an after-hour service and the shifts will cover 4.00pm to 8.00am Monday to Friday & 24 hours on the weekend.
In this Inbound Customer Service centre, you will demonstrate strong customer service focus and the ability deliver results and assist Defence personnel and their families. You will have outstanding communication skills and the ability to provide information and advice to a range of stakeholders. You will have a proven track record planning your own work goals and priorities that align with team outcomes to achieve your KPI’s.
We are seeking candidates who;
As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.
If you are interested in this role, please APPLY NOW or call Tyler Waterhouse on 8400 4433 for more information.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
In this Inbound Customer Service centre, you will demonstrate strong customer service focus and the ability deliver results and assist Defence personnel and their families. You will have outstanding communication skills and the ability to provide information and advice to a range of stakeholders. You will have a proven track record planning your own work goals and priorities that align with team outcomes to achieve your KPI’s.
We are seeking candidates who;
- Are able to follow policies and standard operating procedures
- Have good admin and computer skills
- Maintain a high level of customer service
- Are able to work in a team
- Contribute to the performance of the Contact Centre team
As this role is within the Federal Government, applicants are required to be Australian Citizens to be considered.
If you are interested in this role, please APPLY NOW or call Tyler Waterhouse on 8400 4433 for more information.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
