Customer Service & Retention Agent

Posted 25 July 2022
Salary$61000 per annum
Job type Full time
DisciplineCustomer Service/Call Centre

Job description

·      Customer service phone-based positions – Inbound

·        Permanent full-time opportunities – August 15th start

·        Work from home 

Our client is a leading Australian Health Insurance provider, with multiple positions available for experienced Customer Service and Retention Agents!

 The role will manage inbound enquiries from health insurance members and providers.

You will be required to support the overall growth of the health fund through assisting customers with buying insurance and proactively retaining members.

What's in it for you?
  • 2 weeks paid training and supportive team environment.
  • Flexible work from home arrangements
  • Employee benefits including:
  • Subsidised banking and health insurance products
  • Employee wellbeing and health programs
  • Discounts on retail products and services

What we are looking for:
  • An excellent customer service focus.
  • Previous experience in a phone-based environment.
  • An interest in health and passion for helping customers.
  • Self-motivation and enjoy working towards team KPI’s.
  • Strong written and verbal communication skills
  • Previous experience in sales and retention is highly regarded

    If you would like an opportunity to commence a rewarding career with a leading health insurance provider, then please apply now. For further enquiries, please contact Harley on 8632 9900.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.