Customer Service Consultant

Posted 12 May 2022
Salary$29.59 per hour
Job type Temporary
DisciplineCustomer Service

Job description

Our client is a freight and logistics organisation and are looking for passionate and experienced customer service experts to join their Burwood team! This is an exciting opportunity to join a fast–growing transport management business in a full-time contract role! With on-the-job training and support the successful candidates will be considered for permanency at the end of the contract period!

Responsibilities will include:
  • Managing a high volume of inbound calls and emails for customer requests including bookings, delivery ETAs, special pre-alerts, and proof of deliveries
  • Effectively deal with critical service issues including delays, as well as lost / damage products
  • Manage project related distributions and special service requests including major national rollouts, next flight services, express courier, and full load bookings
  • Provide proactive support and daily reporting for major customers as required
  • Provide customers with guidance regarding the safe, effective, and efficient transport of goods
  • Communicate effectively within internal stakeholders to ensure customer expectations are met

The successful candidates will demonstrate:
  • Customer Service experience within a fast-paced environment.
  • Have some exposure to freight & logistics related operations (desirable)
  • High level of competency with IT systems and databases 
  • Demonstrate excellent time management skills and ability to multitask
  • Excellent listening skills along with a friendly personality and a genuine desire to help people; 
  • Ability to work towards and meet KPI's
For our client, it is all about their people! We are looking for Customer Service Experts, who are passionate about delivering an exceptional service and enjoy interacting with customers daily to identify their needs. Put simply your goal is to create a brilliant customer experience! 

Ideally our client is looking for an immediate start, however happy to wait . Successful candidates must be able to work full time hours, Monday – Friday between 8am-5.30pm

To be considered for this role please submit your application today, or for a confidential discussion please contact DFP Mulgrave on 03 8545 7500

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.