Job description
- Multiple NSW Government opportunities in Bathurst
- Initial contract until December 2024 with possibility of extension
- $32.73 per hour + super
- Monday to Friday (7:30am-6pm rotating roster)
The Role
The Customer Service Officer will deliver high quality customer service and to support our clients’ school based and corporate customers by providing initial advice and direction in relation to finance, human resources and technical systems related queries within a shared services contact centre environment.
In addition, the role assists in the recording and maintenance of the customer enquiries data base as part of the customer relationship management system.
Responsibilities may include but are not limited to:
- Ability to deliver high quality customer service, through strong customer engagement in a high volume contact centre environment
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
- Identify, refer and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
- Maintaining currency in knowledge of policy, legislation and related business processes in order to efficiently and effectively respond to customer needs.
- Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
- Ability to confidently use multiple technology platforms and databases
- Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis
- Strong commitment to customer service
- Display resilience and courage
- Manage self, including accountability and initiative
- Communicate effectively
- Think and solve problems
- Strong technical experience, with the ability to use multiple technology platforms and databases
- Must be able to work on a rotating roster, Monday to Friday between 7:30am to 6:00pm
In order to be considered applicants are required to hold Full Australian Working Rights and if successful will be required undergo a National Police Check.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Amy on (02) 9200 3671 for more information.
Please Note: Applications closing soon. Only shortlisted applicants will be contacted.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
