Customer Service Operator

Posted 16 January 2024
Salary$34.57 per hour
Job type Temporary
DisciplineCustomer Service/Call Centre

Job description

The Opportunity

Our client is a Australian Government agency seeking professional Customer Service focused staff to assist non-English speaking customers in their busy Contact Centre.

The Contact Centre plays a vital role in delivering language services to Australia’s culturally and linguistically diverse (CALD) community and supporting the Australian Government’s Access and Equity policy. As a Contact Centre Operator, you will play a key role in connecting people who do not speak English and agencies that need to communicate with their non-English speaking clients.

About You

·        Friendly, patient and willing to help our non-English speaking clients
·        A strong work ethic and a positive attitude
·        Passionate about diversity and multiculturalism
·        Experience in providing a high level of customer service, preferably in a Contact Centre environment
·        Great attention to detail & excellent written and verbal communication skills
·        Thrive in KPI-driven environment and work to a highly structured schedule

Your Role

·         Assist our non-English speaking clients by connecting them to an interpreter in their language, and then to a third-party service
·         Manage inbound calls, register and allocate interpreters within targeted time frames
·         Create invoices and accurately record data
·         Meet Key Performance Indicators including average handling time, adherence and quality assurance targets
·         Deliver a high-quality customer service to a culturally diverse community

There is opportunity for this to be an on-going temp role with the potential for career growth for high performers. The role is based on a variable roster from Monday to Sunday and rostered hours are scheduled between 8am – 8pm. The role requires a full-time commitment, up to 38hours per week.
You will be supported in a team environment with ongoing training and coaching for you to fulfil your role to the full potential. This position offers an attractive hourly rate and is based in Melbourne CBD, close to public transport.

Please note applicants must be an Australian Citizen and will be required to undergo a Security Clearance.

For consideration, please Apply Now or for further information please call DFP Recruitment on 03 8632 9900.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.