Customer Service Operator

Posted 15 July 2022
Salary$32 - $32.69 per hour
LocationMelbourne CBD
Job type Full time
DisciplineCall Centre Operator, Customer Service
ReferenceJO-2207-482582

Job description

·       Rotating roster 8am – 8pm ongoing full-time temp

·       Career growth opportunities available for high performers

·       Work in a diverse and multicultural customer focused environment

 

The Opportunity

Our client is a large Federal Government agency seeking professional Customer Service focused staff to assist non-English speaking customers in their busy Contact Centre.
 
The Contact Centre is unique in the service it provides and plays a vital role in connecting the non-English speaking community to critical services nation-wide. As a Contact Centre Operator you will be a key part of linking the customer with an interpreter to access essential services over the phone.

 

About You

·       Friendly, patient and willing to help our non-English speaking customers

·       A strong work ethic and a positive attitude

·       Passionate about diversity and multiculturalism

·       Experience in providing a high level of customer service, preferably in a Contact Centre environment

·       Great attention to detail & excellent written and verbal communication skills

·       Thrive in KPI-driven environment and work to a highly structured schedule

 

Your Role

·       Assist our non-English speaking customers by connecting them to an interpreter in their language, and then to a third-party service

·       Manage inbound calls, register and allocate interpreters within targeted time frames

·       Create invoices and accurately record data

·       Meet Key Performance Indicators including average handling time, adherence and quality assurance targets

·       Deliver a high-quality customer service to a culturally diverse community

 

There is opportunity for this to be an on-going temp role with the potential for career growth for high performers. The role is based on a variable roster from Monday to Sunday and rostered hours are scheduled between 8am – 8pm. The role requires a full-time commitment, up to 38hours per week.

You will be supported in a team environment with ongoing training and coaching for you to fulfil your role to the full potential. This position offers an attractive hourly rate and is based in Melbourne CBD, close to public transport.


Please note applicants must be an Australian Citizen and will be required to undergo a Security Clearance.
 For consideration, please Apply Now or for further information please call DFP Recruitment on 03 8632 9900.





DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.