Customer Service Representative

Posted 26 April 2022
Salary$63000 - $70000 per annum
Job type Full time
DisciplineCustomer Service/Call Centre

Job description

Our client is Australia’s largest energy provider and 100% Australian owned. They are seeking experienced customer service candidates to join their successful and Award-winning solutions team!

Your role will be effectively answering direct enquires from customers via inbound calls and, identifying and resolving customers needs on first point of contact where possible.

The work environment is offering a supportive, team orientated culture where employees are trained and rewarded to achieve great success.

 The role will require rotating shifts Monday to Friday 8:00am to 8:00pm and Saturday 8:00am to 5:00pm – Working from home option will be available on some shifts post 6-month probation.

What we are looking for:

·      Excellent customer service skills

·      Ability to develop a good understanding of company products and services.

·      Self-motivated and a proactive approach to achieving KPI’s

·      Proficiency with navigating multiple systems and processes.

·      Strong written and verbal communication skills.


What's in it for you?

·        Structured training and supportive team environment

·        Flexible Dress Code – Dress for your day!

·        Employee discounts and benefits

·        Inclusive and diverse culture


If you would like an exciting opportunity with a leading energy provider, then please apply now. For further enquiries, please contact the DFP Contact Centre team on 8632 9900.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.