Customer Service Representative

Posted 02 May 2022
Salary$61000 per annum, Benefits: Permanent position | Commence ASAP | City Fringe Location
Job type Full time
DisciplineCustomer Service

Job description

About the client

Our client is a leading utilities company and largest ASX listed owner, operator and developer of renewable energy generation in the country, focused on delivering new, innovative and integrated offering to meet the changing needs of customers in an ever-changing utilities environment.
We are currently seeking Customer Service Representatives for great permanent opportunities within their Customer Solutions Department.

About the Role

You will be responsible for managing a variety of inbound customer enquiries. You will organise payment arrangements for customers, provide solution-based sales products that best fits the customer needs (where appropriate) and generally provide our customers with a great experience when they call.
  • Handling a variety of customer enquiries, with a focus on Customer satisfaction.
  • Strong communication skills and a good understanding of customer needs.
  • Solution based selling, via cross selling and value adding
  • Managing and maintaining customer accounts, with a focus on accuracy and attention to detail.
  • KPI’s, meeting and exceeding set targets continuously.
  • Availability to work on a rotational roster between 7.30am - 7.30pm Monday to Friday and rostered between 7.30am – 4.30pm on Saturdays.
  • Start date ASAP!
What We Are Looking For?
  • An empathetic, resilient, and motivational approach to provide customer centric solutions
  • Positive attitude and a willingness to learn
  • A genuine desire and ability to find a solution for every customer on every call through sales and service.
  • A desire to partner with your customers to find the best solutions for them.
  • Strong negotiation skills and motivation to achieve call objectives
What’s in it for you?
  • An incredible team of passionate people
  • Market leading training and support
  • Unbeatable discounts on your electricity and gas
  • Established Internal Diversity networks to join such as the Shine Network (LGBTI) AGL Equality (Women in leadership, Disability, and Indigenous programs).
  • Long term career development opportunities
Please note; Covid 19 vaccinations are mandatory for this role with proof of vaccinations required.
You must be an Australian Citizen or Permanent Resident to be considered for these opportunities.
8400 4400

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.