customer support specialist

Posted 04 August 2022
Salary$55000 - $550000 per annum, Benefits: Permanent position in prime CBD location with a great team environment
LocationSydney CBD
Job type Full time
DisciplineCall Centre Operator, Customer Service
ReferenceJO-2208-482897

Job description

  • Permanent position with growth opportunities and an amazing culture
  • Full-time position but over a 7 day week (includes weekends)
  • Sydney CBD Location with WFH flexibility
  • $55,000 per annum + super 
About Our Client
 
Our client is not just like every other bank. They are a tech company at heart, but foster a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of the company's culture.
 
You will work closely with awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. They are a 500+ strong team and they go to great lengths to ensure a positive and enjoyable employee experience. Everyone is committed to delivering great outcomes for their customers, and you will have the chance to change the face of banking for Australian businesses.

The Team

The Customer Support team is one of the most widely regarded in Australia. They have been providing excellent quality customer support for 16+ years and they actively maintain a strong culture that allows us to be more flexible to offer their customers a higher level of support than other financial institutions.
 
They offer a rotating roster within 7am to 7pm Monday to Sunday (usually 1 in 4 weekends), a supportive training program, and the flexibility to work from home, or from their brand new CBD office.
 
Your New Role

Joining their team means doing what you love - helping people. On a typical day you will use your exceptional customer service skills to liaise with customers over the phone and via email. You’ll provide technical and account support to their customers.  Ultimately, your goal will be to delight their customers on the first call and send them away with greater knowledge, or to become self-sufficient, and doing so with a smile! 
 
Duties
  • Answer all incoming calls in a professional and efficient manner  
  • Educate customers on products and services  
  • Trouble shoot any issues regarding devices and eCommerce enquiries  
  • Resolve all complaints through effective communication skills and escalate to team lead when needed  
About You
  • Previous experience in Retail, Hospitality or Contact Centre  
  • An infectiously upbeat attitude and a bubbly personality 
  • A passion for customer experience and providing exceptional service  
Whats in it for you?
  • Supportive, friendly and nurturing team 
  • Brand new office in Sydney CBD and WFH Flexibility 
  • Career growth and development opportunities 
  • Comprehensive and interactive training program designed to welcome new starters at a simpler pace and build their skills as they grow in their role 
  • Full access to LinkedIn learning courses and plenty of cross training opportunities to develop your career and professional skills 
Perks & Benefits

They offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by their beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and many more!

This is a great opportunity for anyone looking to get a foot in to banking, technology, or customer support during a time where job security may be a little unpredictable. Over the last 2 years our client has had 30% year on year growth with a forecast of more than 30% growth for the next 2 years, and the Customer Support Team alone has seen close to 25% of staff promoted; either within the team, or within the wider company.

Contact hdavis@dfp.com.au!
 or call Holly on (02) 9200 3675 for more information.
 

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.