Learning & Development Specialist

Posted 13 May 2022
Job type Temporary
DisciplineOther, Other

Job description

  • Sydney/ Hybrid
  • 4-8 Weeks contract
  • Immediate Start
Our client is seeking an experienced Learning & Development Consultant to join their inclusive and supportive greenfields’ project team as they get ready to launch an incredibly important new Contact Centre. The role will involve developing the training documentation for a series of Case Management system modules and documenting operational Contact Centre processes.
The client is based in North Sydney but Work From Home / Hybrid will be considered after an initial 1 week onsite.
Your Responsibilities will include:
  • Collaborating with the business to define and create a suite of training materials
  • Documenting the Contact Centre systems and how they are used, their interaction with the Case management system and the use of the telephony system.
  • Defining Protected information vs Personal sensitive information and how this influences the contact centre processes and the way we interact with customers
  • Creating an overview of the Privacy Principles and privacy controls.
  • Drafting an overview of our IT infrastructure and the interface with external partners
  • Defining other System modules including dashboards/ favourites/ complaints etc
You will have:
  • Outstanding writing and training documentation experience
  • Learning and Development expertise, experience with CRM/ Contact Centres desirable.
  • Great interpersonal skills and experience communicating with internal and external stake holders

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.