Job description
Level 2 – EUC Support Engineer
The agency requires a Level 2 EUC Support Engineer with a proven record of accomplishment and experience in supporting and delivering EUC technology. The EUC Support Engineer will work closely with the EUC team leader and will provide technical guidance to the Service Desk and the End user computing team. The EUC Support Engineer will be responsible for mentoring and providing guidance to a geographically dispersed team of EUC Engineers and Service Desk Analysts.
Duties
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
- Hourly $44 + 11% Super
- Canberra
- 7-month contract + 12 - month possible extension
The agency requires a Level 2 EUC Support Engineer with a proven record of accomplishment and experience in supporting and delivering EUC technology. The EUC Support Engineer will work closely with the EUC team leader and will provide technical guidance to the Service Desk and the End user computing team. The EUC Support Engineer will be responsible for mentoring and providing guidance to a geographically dispersed team of EUC Engineers and Service Desk Analysts.
Duties
- Respond to user requests for service; troubleshoot incidents and problems, develop solutions; make minor repairs to equipment and arrange for other service needs as appropriate.
- Able to troubleshoot hardware/software issues with laptops, tablets with extensive knowledge of AD, AAD & Windows 11.
- Manage Inventory Management with Desk side and white glove support experience.
- Knowledge of Intune essential / MS Intune and be able to manage day-to-day incidents and service requests resolving them promptly utilising the ITSM tool.
- Be able to install and support MS Systems including 365 applications and software’s.
- Perform PC, network and mobility troubleshooting whilst supporting, creating, editing, and maintaining user accounts, permissions, and passwords in Office365/Azure.
- Ability to work with Service Delivery and L3 Engineers to solve the incident/request and interpret complex solutions and fixes.
- Create, and maintain appropriate user guides and publish updates alongside experience with Team Video.
- Resilient and adaptable to changes.
- Active listening skills.
- Decision facilitation skills (defining decisions when stakeholders have conflicting views).
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.