Job description
Due to exceptional growth our client, a debt management services business based in Melbourne’s South East are seeking an experienced Collections Team Leader to join their dynamic team!
As the Collections Supervisor reporting through to the Head of Collections & Recoveries you will be responsible for the hands-on management and supervision of debt collection process and the recoveries team. In this position you will liaise directly with the customers, your team of agents & the wide business to report on successes and business improvement strategies.
Your duties will incorporate:
To be considered for this role please submit your application today, or for a confidential discussion please contact Brooke on 03 8545 7502.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.
As the Collections Supervisor reporting through to the Head of Collections & Recoveries you will be responsible for the hands-on management and supervision of debt collection process and the recoveries team. In this position you will liaise directly with the customers, your team of agents & the wide business to report on successes and business improvement strategies.
Your duties will incorporate:
- Management of the team of Collection & Recovery staff (Onshore & Offshore).
- Functional ownership of a team of Business Analysts responsible for reporting, insights, and analytics – Design to implementation and monitoring.
- Setting daily, weekly, and monthly workload schedules for the collections & analytics team
- Working with clients to enhance and refine services to ensure a mutually successful and positive relationship
- Operational Leadership & performance management - reviewing performance management framework and associated technology.
- Personally, manage critical or high net value accounts
- Stakeholder Engagement
- Reporting & Analysis
- Risk Management
- Maximizing & protecting cashflow contribution with a focus revenue retention and growth
- Communicating the importance of effective information security management and of conforming to the information security management system requirements.
- Minimum of 5 years Team Leader experience ideally in debt collection industry
- Minimum of 5 years of experience business analysis in a corporate setting
- Experience managing offshore teams.
- Experience in Credit Risk Strategy, Collection strategy, portfolio analytics or related is a plus.
- High level interpersonal skills with the ability to manage stakeholders and respond to requests appropriately
- Proven team leadership skills with the ability to manage staff performance & deliver training to support to the team.
- Demonstrated client relationship / business development capabilities
- Competitive Salary Package
- Great working environment with flexibility to work from home!
- Direct impact on the growth of the company
- The opportunity to grow the team & create your own success!
To be considered for this role please submit your application today, or for a confidential discussion please contact Brooke on 03 8545 7502.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
Note: You may be required to provide evidence of your COVID-19 vaccination status.