Travel Insurance | Customer Service Specialist

Posted 02 August 2022
Salary$32.69 per hour
Job type Temporary
DisciplineCall Centre Operator, Customer Service

Job description

Our client has a passion for delivering exceptional customer assistance. With over 16,000 employees globally, they are dedicated to providing timely assistance to their clients and customers by supporting over 250 million people every year globally.

Working within the Travel Insurance team, this role will see you deliver exceptional service to all customers through the effective management of inbound telephone calls. As a Customer Service Specialist, you will join an established team and utilise your strong customer service skills when speaking with new and existing customers about travel products. You will provide information to the customer whilst utilising the opportunity to provide excellent service when processing transactions or making changes and updates to existing policies.
We have multiple opportunities to commence in August 2022.

Ideally you’ll have: 
  • Strong problem solving skills; you strive to meet customer’s expectations by ensuring a professional and courteous experience is delivered to every customer.
  • Well-developed communication skills, both written and verbal.
  • The ability to multi-task and work in a fast paced environment.
  • A high attention to detail and pride in your work and accuracy.
  • The confidence to learn, access and utilise a variety of systems and software.
  • Availability to take on a 7-day rotating roster between 7am-8pm (38 hours per week).
This is the ultimate opportunity to break into a diverse and rewarding industry with a strong global business. If you are full of enthusiasm and seek career development opportunities in your role, apply today!

Click APPLY NOW to submit your application.  Interviews commencing immediately.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

Note: You may be required to provide evidence of your COVID-19 vaccination status.