Contact Centre Consultant

Posted 05 July 2024
Salary$58000 - $65000 per annum
Job type Full time
DisciplineCustomer Service/Call CentreBanking & Finance

Job description

Exciting Career Opportunity: Contact Centre Consultant
Are you ready to kickstart an exciting career journey or transition into a dynamic role within retail banking? Look no further! Our client is seeking passionate individuals to join their vibrant team as Contact Centre Consultants.

About the Company:
Our Banking client prioritizes a positive and supportive work environment, deeply rooted in their company values. They are committed to delivering exceptional service to their customers while making a positive impact on the wider community.

About the Position:
As a Contact Centre Consultant, you will play a pivotal role in providing outstanding service to customers. Your main responsibilities will involve handling inbound enquiries across various communication channels.

Key Responsibilities:
- Communicate with customers through inbound verbal and written channels.
- Investigate and resolve transactional issues with a high level of empathy.
- Participate in quality assurance programs to ensure excellence in quality and productivity.
- Conduct outbound calls to follow up with current and potential customers.
- Stay abreast of changes in legislation and banking operations.
- Engage in staff training and development activities as required.

About You:
- Demonstrated experience in customer service.
- Previous contact centre experience is highly desirable but not mandatory.
- Strong attention to detail and proficiency in computer skills.
- Ability to investigate, problem-solve, and follow up on queries effectively.
- Genuine interest in building a long-term career in the banking industry.

Our client recognizes that exceptional employees thrive with exceptional support. They offer:
- Comprehensive 6-8 week training program with personalized mentoring.
- Internal career progression opportunities.
- Supportive and enjoyable team environment.
- Above-market superannuation and additional staff benefits.

Please note that applicants must be Australian Citizens or Permanent Residents and will be required to undergo a Security Clearance prior to commencement.*

If you're looking for a workplace that fosters professional growth and community engagement, then this opportunity is perfect for you!

APPLY NOW! For any inquiries, please contact DFP Recruitment Gippsland on 51 76 3140.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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