Job description
- Multiple NSW Government opportunities in Sydney CBD, Parramatta or Gosford
- Initial contract until the end of September with possibility of extension
- $37.33 per hour + super
- Monday to Friday (8am-5pm)
The Role
In this role, you will support customers with a variety of complex issues, gather and determine outcomes, and communicate these outcomes to the customers.
Responsibilities may include but are not limited to:
- Undertaking assessments on matters to make accountable decisions facilitating appropriate client/customers outcomes by applying relevant knowledge, legislation, regulations and procedures.
- Providing timely and accurate information and advice to customers on determined outcome to ensure a positive customer experience.
- Providing administrative services, respond to enquiries and complete a range of processing activities with accuracy and efficiency to support quality customer service outcomes.
- Looking for candidates with 2 - 3 years customer service experience (ideally within a high volume call centre environment)
- Knowledge of grants, rebates, or vouchers (training available)
- Familiarity with Salesforce or Genesys (helpful, but not required)
- Need excellent written and verbal communication skills
- Previous gov experience is preferred but not required
- Looking for candidates who have previously worked in an office environment
- Intermediate computer skills required – Typing, Using mouse and monitor, Strong email etiquette
- Proficient in Microsoft office suite, particularly Outlook and Teams
- Specific software will be taught however contractors need to be technically savvy and have the ability to pick up systems quickly
In order to be considered applicants are required to hold Full Australian Working Rights and if successful will be required undergo a National Police Check.
If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Amy on (02) 9200 3671 for more information.
Please Note: Applications closing soon. Only shortlisted applicants will be contacted.
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Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via adjustments@dfp.com.au or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.
